Case Study: Refreshment Solutions

Category: Vending

Challenge: Key Control and Audit Trails

With over 6,000 machines to service and 21 daily vending routes, Refreshment Solutions needed a solution that provided accountability and key managment. Refreshment Solutions was handing out set keys to each driver. Since each route had a designated set of keys, if the driver didn’t have the right key on the route on any given day, an employee would then have to drive a key out to the driver or the machine would be left unserviced. That machine would then need to be added to the schedule for the following day, piling up more work.

Solution: CyberLock

Refreshment solutions faced frustration with a lack of accountability from employees who serviced their machines. With no control over when machines were serviced and no way of knowing whether employees serviced machines, Refreshment Solutions needed to implement a new system. After discovering CyberLock at NAMA, the National Automatic Merchandising Association Tradeshow, they had found their solution. "CyberLock gave us control through audit trails" says Jennifer Toomey, General Manager. The audit trails, recorded in both the smart key and lock, made it possible for Refreshment Solutions to have control over who is in what machine and at what time. With 21 vending routes daily, and each driver servicing 29 machines plus micro markets, this was the largest benefit.

Cyberlock not only saves time and money for Refreshment Solutions, it also provides peace of mind. Employees are held accountable due to the CyberLock system’s ability to track who accessed what machine and when. CyberLock also allows employees to carry one key with special access permissions that allow them to only open the locks on their route, during the times that they are scheduled to service those machines.

Refreshment Solutions Case Study Image
"The CyberLock system provides excellent accountability."

Case Study PDF:

Refreshment Solutions Case Study PDF