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CYBERLOCK REMOTE SUPPORT POLICY

CyberLock® remote support services leverage the TeamViewer secure remote access platform to promptly and efficiently diagnose CyberLock system support issues. By taking advantage of CyberLock remote support, You are requesting the assistance of a CyberLock, Inc. technical support representative through a remote connection to Your computer. In certain cases, remote access to Your computer may significantly enhance CyberLock’s ability to diagnose the issue and expedite resolution. You understand that by requesting such assistance, You will be providing CyberLock technical support personnel with access to and control of Your computer. In addition, You may be providing CyberLock technical support personnel with access to files that reside on Your computer. Any access to Your computer, database, files, or other electronic equipment is solely for the purpose of diagnosing and attempting to resolve Your support issue. CyberLock remote support services are provided at Your sole risk.

By clicking the “I AGREE” checkbox below, or by otherwise initiating a TeamViewer remote access session by providing Your TeamViewer ID to a CyberLock technical support representative, You:

  1. represent that You have the capacity and authority to bind Yourself and Your employer, as applicable, to all terms of this Remote Support Policy;
  2. consent, on behalf of Yourself and/or as an authorized representative of Your employer, as applicable, to be bound by this Remote Support Policy and accept all terms herein; and
  3. grant CyberLock technical support personnel permission to remotely access and control Your computer to perform technical support services in accordance with the terms of this Remote Support Policy.

If You do not agree to all of the terms and conditions of this Remote Support Policy, or if You do not represent or are not authorized to represent the foregoing, then do not provide CyberLock with a TeamViewer ID or otherwise initiate a TeamViewer remote access session.

Please note that the CyberLock remote support services are only available during CyberLock, Inc. business hours and subject to prior arrangement with our support staff, either by telephone or email. CyberLock, Inc. does not guarantee that it will be able to provide remote support services to You, or that such services will resolve your support issue or improve performance of your CyberLock access control system.

CYBERLOCK REMOTE SUPPORT SERVICES ARE EXPRESSLY CONDITIONED ON YOUR ASSENT TO ALL TERMS OF THIS REMOTE SUPPORT POLICY, INCLUDING THE FOLLOWING:

YOU AGREE TO ENABLE THE TEAMVIEWER REMOTE ACCESS SESSION ONLY AFTER SUBMITTING A SUPPORT REQUEST WITH CYBERLOCK, INC. AND RECEIVING INSTRUCTION FROM CYBERLOCK TECHNICAL SUPPORT PERSONNEL TO ENABLE THE TEAMVIEWER REMOTE ACCESS SESSION IN ORDER TO GRANT REMOTE ACCESS TO YOUR SYSTEM. BY INDICATING YOUR EXPRESS ACCEPTANCE BELOW OR BY ENABLING A TEAMVIEWER REMOTE ACCESS SESSION WITH A CYBERLOCK TECHNICAL SUPPORT REPRESENTATIVE, YOU AGREE TO ALL TERMS OF THIS REMOTE SUPPORT POLICY. YOU UNDERSTAND THAT ONCE THE TEAMVIEWER REMOTE ACCESS SESSION BEGINS, YOUR SYSTEM WILL BE ACCESSIBLE TO CYBERLOCK TECHNICAL SUPPORT PERSONNEL. UPON COMPLETION OF THE CYBERLOCK REMOTE SUPPORT SESSION, YOU AGREE TO TERMINATE THE TEAMVIEWER REMOTE ACCESS SESSION.

CYBERLOCK REMOTE SUPPORT SERVICES ARE PROVIDED “AS IS” AND YOU RECEIVE SUCH SERVICES AT YOUR OWN RISK. CYBERLOCK, INC. IS NOT RESPONSBILE for THE SECURITY OF YOUR DATA OR FOR ANY INSTALLED PROGRAMS ON YOUR COMPUTER, INCLUDING FIREWALLS, VIRUS SCANNERS, AND OTHER COMPUTER SECURITY UTILITIES. CYBERLOCK, INC. HEREBY DISCLAIMS ALL LIABILITY FOR ANY DATA OR SOFTWARE THAT IS LOST, CORRUPTED, DELETED OR ALTERED PRIOR TO, DURING OR AFTER THE CYBERLOCK REMOTE SUPPORT SESSION. CYBERLOCK, INC. AND ITS VENDORS AND LICENSORS MAKE NO WARRANTIES OF ANY KIND WITH REGARD TO THE TECHNICAL SUPPORT SERVICES PROVIDED HEREUNDER. CYBERLOCK, INC. AND ITS VENDORS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE TECHNICAL SUPPORT SERVICES INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CYBERLOCK, INC. DOES NOT WARRANT THAT REMOTE SUPPORT SERVICES WILL RESOLVE YOUR SUPPORT ISSUE OR IMPROVE PERFORMANCE OF YOUR SYSTEM. NOTWITHSTANDING THAT REMOTE SUPPORT SERVICES ARE PROVIDED “AS IS”, THE TOTAL LIABILITY OF CYBERLOCK, INC. FOR ALL CLAIMS OF ANY KIND ARISING FROM OR RELATED TO THIS REMOTE SUPPORT POLICY OR ARISING FROM OR RELATED TO SERVICES PROVIDED HEREUNDER, SPECIFICALLY INCLUDING CLAIMS ARISING FROM REMOTE ACCESS OF YOUR HARDWARE OR DATA, IS LIMITED TO THE INVOICE PRICE OF THE SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL CYBERLOCK, INC. OR ITS VENDORS OR LICENSORS BE LIABLE FOR (I) ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR (II) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS REMOTE SUPPORT POLICY, THE PROVISION OF CYBERLOCK TECHNICAL SUPPORT SERVICES, OR THE SOFTWARE/SYSTEMS USED TO FACILITATE SUCH SERVICES.

Last modified: 16 October 2017

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