CYBERLOCK REMOTE SUPPORT POLICY
CyberLock remote support services leverage secure remote access platforms, such as Microsoft Teams, to promptly and efficiently diagnose CyberLock system support issues. By taking advantage of CyberLock remote support, you are requesting the assistance of a CyberLock technical support representative through a remote connection to your computer. In certain cases, remote access to your computer may significantly enhance our ability to diagnose the issue and expedite resolution. You understand that by requesting such assistance, you will be providing CyberLock technical support personnel with access to and control of your computer. CyberLock technical support personnel will only access data on your computer that is reasonably related to your support issue, however be aware that a remote support connection may technically permit remote access to any files, databases, and personal information stored on your device. Any access by technical support personnel to your computer, database, files, or other electronic equipment is solely for the purpose of diagnosing and attempting to resolve your support issue. In certain instances, CyberLock technical support personnel may download or otherwise transfer files or information from your computer to our machines in Corvallis, Oregon, U.S.A. If you have any questions or concerns regarding access to your devices or information during a remote support session, please contact your CyberLock technical support representative.
Be advised that CyberLock technical support personnel may include employees of Videx, Inc., the manufacturer of the CyberLock access control system, and employees of CyberLock, Inc. All CyberLock technical support personnel are based in Corvallis, Oregon, U.S.A. By using CyberLock remote support services you consent to having your information transferred to and stored in the United States of America as necessary for the limited purpose of resolving your support issue. CyberLock remote support services are provided at your sole risk.
By clicking the “I AGREE” checkbox below, or by otherwise initiating a CyberLock remote support session, you:
(2) agree, on behalf of yourself and/or as an authorized representative of your employer, as applicable, to be bound by this Remote Support Policy and accept all terms herein; and
(3) grant CyberLock technical support personnel permission to remotely access and control your computer to perform technical support services in accordance with the terms of this Remote Support Policy.
If you do not agree to all of the terms and conditions of this Remote Support Policy, or if you do not have authority to bind you and your employer to this Remote Support Policy, then do not initiate a CyberLock remote support session.
Please note that CyberLock remote support services are only available during CyberLock, Inc. business hours and must be scheduled in advance with our support staff, either by telephone or email. CyberLock, Inc. does not guarantee that it will be able to provide remote support services to you, that such services will be compatible with your computer, or that such services will resolve your support issue or improve performance of your CyberLock access control system.
CYBERLOCK REMOTE SUPPORT SERVICES ARE EXPRESSLY CONDITIONED ON YOUR ASSENT TO ALL TERMS OF THIS REMOTE SUPPORT POLICY. YOU AGREE TO ENABLE A REMOTE SUPPORT SESSION ONLY AFTER SUBMITTING A SUPPORT REQUEST WITH CYBERLOCK, INC. AND RECEIVING INSTRUCTION FROM CYBERLOCK TECHNICAL SUPPORT PERSONNEL TO ENABLE THE REMOTE ACCESS SESSION IN ORDER TO GRANT REMOTE ACCESS TO YOUR SYSTEM. BY INDICATING YOUR EXPRESS ACCEPTANCE BELOW OR BY ENABLING A CYBERLOCK REMOTE SUPPORT SESSION WITH A CYBERLOCK TECHNICAL SUPPORT REPRESENTATIVE, YOU AGREE TO ALL TERMS OF THIS REMOTE SUPPORT POLICY. YOU UNDERSTAND THAT ONCE THE REMOTE SUPPORT SESSION BEGINS, YOUR SYSTEM WILL BE ACCESSIBLE TO CYBERLOCK TECHNICAL SUPPORT PERSONNEL. UPON COMPLETION OF THE CYBERLOCK REMOTE SUPPORT SESSION, YOU AGREE TO TERMINATE THE SESSION.
CYBERLOCK REMOTE SUPPORT SERVICES ARE PROVIDED “AS IS” AND YOU RECEIVE SUCH SERVICES AT YOUR OWN RISK. CyberLOCk, Inc. IS NOT RESPONSIBLE for THE SECURITY OF YOUR DATA OR FOR any installed programs on Your computer, including FIREWALLS, VIRUS SCANNERS, AND OTHER computer SECURITY UTILITIES. CYBERLOCK, INC. HEREBY DISCLAIMS ALL LIABILITY FOR ANY data or software that is lost, corrupted, deleted or altered prior to, during or after the CYBERLOCK remote SUPPORT session. CYBERLOCK, INC. AND ITS VENDORS AND LICENSORS MAKE NO WARRANTIES OF ANY KIND WITH REGARD TO THE TECHNICAL SUPPORT SERVICES PROVIDED HEREUNDER. CYBERLOCK, INC., TOGETHER WITH ITS VENDORS AND LICENSORS, HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE TECHNICAL SUPPORT SERVICES INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CYBERLOCK, INC. DOES NOT WARRANT THAT REMOTE SUPPORT SERVICES WILL RESOLVE YOUR SUPPORT ISSUE OR IMPROVE PERFORMANCE OF YOUR SYSTEM. NOTWITHSTANDING THAT REMOTE SUPPORT SERVICES ARE PROVIDED “AS IS”, THE TOTAL LIABILITY OF CYBERLOCK, INC. FOR ALL CLAIMS OF ANY KIND ARISING FROM OR RELATED TO THIS REMOTE SUPPORT POLICY OR ARISING FROM OR RELATED TO SERVICES PROVIDED HEREUNDER, SPECIFICALLY INCLUDING CLAIMS ARISING FROM REMOTE ACCESS OF YOUR HARDWARE OR DATA, IS LIMITED TO THE INVOICE PRICE OF THE SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL CYBERLOCK, INC. OR ITS VENDORS OR LICENSORS, INCLUDING BUT NOT LIMITED TO VIDEX, INC., BE LIABLE FOR (I) ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR (II) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS REMOTE SUPPORT POLICY, THE PROVISION OF CYBERLOCK TECHNICAL SUPPORT SERVICES, OR THE SOFTWARE/SYSTEMS USED TO FACILITATE SUCH SERVICES.
Last modified: 30 November 2022
GCO #5359